Refund Policy

Tracklo is committed to providing a reliable and transparent experience for all users. This Refund Policy outlines the conditions under which refunds may be granted for paid subscriptions. By subscribing to a paid plan, you acknowledge that you have read and agreed to this policy.

1. Free Plan Availability

Tracklo offers a free plan with limited features, allowing users to evaluate and experience the platform before subscribing to any paid plan. Because a free version is available, we do not offer a separate trial period.

2. Refund Policy for Paid Subscriptions

Refunds are generally not provided after payment has been processed, except under specific conditions described below. Tracklo reserves the right to review refund requests on a case-by-case basis.

• Service Disruption: A refund may be issued if a significant service interruption or system error, caused by Tracklo, prevents account access or normal usage for an extended period.
• Cancellation Not Processed: If a user submitted a valid cancellation request before renewal but was still charged, a refund may be granted upon verification (proof such as an email or support ticket may be required).
• Other Cases: Refunds are not granted for dissatisfaction, lack of use, or failure to cancel before renewal. Users are responsible for managing their subscription and cancellation settings through their account dashboard.

3. Removed Users

Users remain billable for the entire billing cycle (monthly or annual) if they are listed under Teammates at the start of the cycle, even if they log zero activity. Please adjust your active user list before the next billing cycle to avoid unwanted charges.

4. User Replacements

You may replace users during the same billing period without additional cost, provided the total active user count does not exceed the number originally billed.

Example: If your plan includes 10 users and you remove 3, then add 3 new ones within the same billing cycle, no additional charge applies. If you add more than 10 users total, the system will bill for the excess users.

5. Refund Request Process

To request a refund under the valid circumstances mentioned above, please contact our support team with:

• Your registered account email.
• Payment transaction ID or invoice number.
• Reason for the refund request and any supporting documents (such as cancellation proof or error logs).

Refund evaluations are typically completed within 7–14 business days.

6. Policy Updates

Tracklo may update this Refund Policy periodically to reflect new business, legal, or operational requirements. The most current version will always be available on our website. Continued use of our services after updates implies acceptance of the revised terms.